Cancelamento e Devolução

CANCELAMENTO E DEVOLUÇÃO

Queremos garantir liberdade total aos nossos alunos para que possam experimentar o nosso curso, testar nosso ambiente de estudos e conhecer a qualidade das nossas aulas.

Para isso, garantimos a devolução do valor da compra em até 10 dias (dez dias após a confirmação do pagamento) caso o aluno não fique satisfeito com o curso.

Você poderá solicitar cancelamento da sua compra em até 10 (dez) dias corridos a partir da aprovação da mesma pela Empresa de Pagamento. As solicitações realizadas após esse prazo não serão atendidas pelo Mentor Concursos.

Para solicitar o cancelamento de um curso encaminhe sua solicitação para o nosso e-mail de atendimento (atendimento@mconcursos.com) e informe o número do pedido, curso e motivo do cancelamento. Em hipótese alguma será aceita a solicitação de cancelamento de compra feita por telefone, ou sem oferecer os dados necessários para comprovar a autenticidade da solicitação.

O Atendimento do Mentor Concursos irá manter contato com o usuário e dar prosseguimento ao procedimento.

Uma vez definida pelo Cancelamento da Compra, nossa equipe entrará em contato com a Empresa de Pagamento e fará o cancelamento da compra. Caberá à Empresa de Pagamento a devolução do valor pago ou o estorno da compra no cartão de crédito.

Para solicitar o cancelamento, leia atentamente as informações acima antes de continuar. Envie e-mail para atendimento@mconcursos.com

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